SHIPPING

BY JACK KING SHIPPING POLICY

 

PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS BEFORE PLACING YOUR ORDER. BY JACK KING IS NOT RESPONSIBLE FOR PACKAGES ONCE THEY’VE BEEN HANDED OVER TO THE SHIPPING CARRIER. ANY DELIVERY ISSUES OR DISPUTES SHOULD BE FILED DIRECTLY WITH THE CARRIER.

TO MINIMIZE SHIPPING ERRORS, WE USE AN ADDRESS VALIDATOR AT CHECKOUT AND HAVE LISTED COMMON QUESTIONS BELOW TO HELP YOU OUT.

HOW LONG IS SHIPPING?

ORDERS SHIP WITHIN 1–7 DAYS OF PURCHASE UNLESS MARKED AS A PRE-ORDER. ALL ITEMS ARE PRE-MADE AND READY TO SHIP UNLESS STATED OTHERWISE IN THE PRODUCT DESCRIPTION.

ALL ORDERS ARE SHIPPED FROM NEW ZEALAND.

  • NEW ZEALAND: 1–3 BUSINESS DAYS

  • AUSTRALIA: 3–10 BUSINESS DAYS

  • INTERNATIONAL: 7–21 BUSINESS DAYS

DO YOU OFFER FREE SHIPPING?

YES, WE CURRENTLY OFFER FREE NEW ZEALAND SHIPPING ON ORDERS OVER $149 NZD.

FOR ORDERS UNDER $149 NZD, SHIPPING COSTS ARE CALCULATED BY WEIGHT. INTERNATIONAL SHIPPING COSTS ARE AUTOMATICALLY CALCULATED AT CHECKOUT — WE DO NOT PROFIT FROM SHIPPING FEES.

DO YOU SHIP WORLDWIDE?

YES, WE SHIP WORLDWIDE. PLEASE ENSURE YOUR ADDRESS IS WRITTEN IN ENGLISH. LOCAL POSTAL CARRIERS MAY RETURN PACKAGES IF ADDRESSES ARE WRITTEN IN OTHER LANGUAGES.

WILL I HAVE TO PAY CUSTOMS FEES OR DUTIES?

INTERNATIONAL ORDERS MAY INCUR CUSTOMS FEES OR DUTIES DEPENDING ON YOUR COUNTRY’S REGULATIONS. THESE CHARGES ARE THE CUSTOMER’S RESPONSIBILITY. BY JACK KING DOES NOT COVER OR REIMBURSE THESE FEES.

HOW DO I TRACK MY ORDER?

ONCE YOUR ORDER IS SHIPPED, YOU’LL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH YOUR TRACKING NUMBER. YOU CAN ALSO CHECK YOUR ORDER STATUS THROUGH YOUR ORDER CONFIRMATION EMAIL.

MY TRACKING HASN’T UPDATED OR MY ORDER HASN’T ARRIVED.

TRACKING NUMBERS ARE GENERATED WHEN YOUR SHIPPING LABEL IS CREATED. PLEASE ALLOW 1–3 BUSINESS DAYS FOR SCANS AND UPDATES. IF YOUR ORDER HASN’T MOVED FOR OVER 21 DAYS, IT MAY BE STUCK OR LOST IN TRANSIT. CONTACT YOUR LOCAL CARRIER FIRST, THEN REACH OUT TO US AT CONTACT@BYJACKKING.STORE AND WE’LL HELP HOWEVER WE CAN.

MY PACKAGE WAS STOLEN, DAMAGED, OR LOST. WHAT SHOULD I DO?

BY JACK KING IS NOT RESPONSIBLE FOR PACKAGES AFTER THEY’VE BEEN HANDED TO THE SHIPPING CARRIER. IF YOUR PACKAGE WAS STOLEN, DAMAGED, OR LOST, PLEASE FILE A CLAIM WITH YOUR POSTAL CARRIER. IF YOU NEED ADDITIONAL HELP, CONTACT US AT CONTACT@BYJACKKING.STORE AND WE’LL DO OUR BEST TO ASSIST.

I ENTERED THE WRONG ADDRESS OR ORDERED THE WRONG SIZE. CAN I CHANGE IT?

IF YOUR ORDER HAS NOT BEEN SHIPPED, EMAIL US AT CONTACT@BYJACKKING.STORE IMMEDIATELY. WE’LL DO OUR BEST TO UPDATE IT, BUT CHANGES ARE NOT GUARANTEED. ONCE YOUR ORDER HAS SHIPPED, WE CAN’T MAKE ANY CHANGES.

MY ORDER SAYS “DELIVERED” BUT I DIDN’T RECEIVE IT.

SOMETIMES CARRIERS MARK PACKAGES AS DELIVERED EARLY. WAIT 3–5 BUSINESS DAYS AND CHECK WITH NEIGHBOURS OR YOUR LOCAL POST OFFICE. IF YOU STILL CAN’T LOCATE YOUR PACKAGE, CONTACT THE CARRIER OR EMAIL US AT CONTACT@BYJACKKING.STORE.

MY PACKAGE WAS RETURNED TO SENDER.

IF YOUR PACKAGE IS RETURNED, CONTACT US AT CONTACT@BYJACKKING.STORE. YOU CAN CHOOSE TO HAVE IT RESENT (ADDITIONAL SHIPPING COSTS APPLY) OR RECEIVE STORE CREDIT FOR THE ITEM VALUE (EXCLUDING SHIPPING).

COMMON REASONS FOR RETURNS INCLUDE:

  • INCORRECT OR INCOMPLETE ADDRESS

  • MULTIPLE FAILED DELIVERY ATTEMPTS

  • VACANT OR CLOSED ADDRESS

HOW DO I CONTACT YOU FOR HELP?

EMAIL US AT CONTACT@BYJACKKING.STORE.
BEFORE REACHING OUT, PLEASE CHECK OUR FAQ AND POLICY PAGES FOR QUICK ANSWERS.

IF YOU STILL NEED HELP, INCLUDE YOUR NAME, ORDER NUMBER, ADDRESS, AND DATE OF ORDER SO WE CAN ASSIST YOU AS QUICKLY AS POSSIBLE.