REFUND POLICY
BY JACK KING PRODUCT GUARANTEE
WE STAND BEHIND EVERY PIECE WE CREATE WITH THE BY JACK KING PRODUCT GUARANTEE. EACH ITEM IS CRAFTED WITH QUALITY MATERIALS AND CAREFUL ATTENTION TO DETAIL. WHILE EVERY PIECE GOES THROUGH A THOROUGH QUALITY CHECK, HUMAN ERROR CAN SOMETIMES OCCUR. IF YOU RECEIVE A DEFECTIVE, DAMAGED, OR INCORRECT ITEM, WE’LL MAKE IT RIGHT — THROUGH A REPLACEMENT, REFUND, OR OTHER SOLUTION. PLEASE NOTE, THIS GUARANTEE DOES NOT COVER NORMAL WEAR AND TEAR.
FOR ANY QUESTIONS, CONTACT OUR TEAM AT CONTACT@BYJACKKING.STORE
CAN I GET A REFUND OR CANCEL MY ORDER?
ALL SALES ARE FINAL. ONCE AN ORDER IS PLACED, IT CANNOT BE CANCELLED. WE’RE A SMALL TEAM, AND EACH PIECE IS MADE WITH INTENTION — SO UNLESS YOUR ORDER ARRIVES DAMAGED OR INCORRECT, WE ASK THAT YOU COMMIT TO YOUR PURCHASE BEFORE CHECKOUT.
I RECEIVED A DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEM — WHAT SHOULD I DO?
IF YOUR PACKAGE ARRIVES DAMAGED IN TRANSIT, PLEASE CONTACT THE SHIPPING PROVIDER DIRECTLY TO OPEN A CLAIM, AS BY JACK KING IS NOT RESPONSIBLE FOR PACKAGES ONCE THEY’VE BEEN HANDED TO THE CARRIER.
IF YOUR PACKAGE ARRIVES SAFELY BUT YOUR ITEM IS DAMAGED, DEFECTIVE, MISSING, OR INCORRECT, CONTACT US AT CONTACT@BYJACKKING.STORE OR VIA OUR CONTACT FORM. WE’LL ARRANGE A REPLACEMENT, REFUND, OR OTHER SOLUTION UNDER THE BY JACK KING PRODUCT GUARANTEE.
HOW DO I CONTACT YOU FOR HELP?
THE FASTEST WAY TO REACH US IS BY EMAIL AT CONTACT@BYJACKKING.STORE.